Making Life Sparkle

Hello Subaru of Valencia is where customers become part of the Subaru family. Hello’s corporate staff, Julie, who usually worked in her office upstairs, decided to hang out with the service advisor’s downstairs.

Julie from the corporate team made her way downstairs with a warm smile and a heart full of excitement. She had a little surprise in mind for the hardworking service team. She surprised the team with a box of freshly baked donuts and coffee. But there was someone else who had brought warm smiles to the dealership that day. A customer walked into Hello Subaru of Valencia with a radiant smile. She had come to get service done on her Subaru vehicle. Her infectious energy brightened the room, and her warm personality quickly won over the staff.

The customer needed a ride back to her apartment while her car was serviced. Overhearing her request, Julie offered to take her in Hello Subaru’s shuttle. While driving, the customer turned to Julie and said, “You can call me Sparkle. I just love sparkles!” She went on to share how she had been in her apartment for a few months due to illness, and this visit to Hello Subaru was her first outing in a while. She had used this special occasion to dress up and add Sparkle to her day. Julie and Sparkle hit it off immediately, bonding over their shared interests and hobbies. They talked about their love for the local community, and Sparkle mentioned her favorite spot: the Wolf Creek Restaurant. She raved about the delicious food and the warm, welcoming atmosphere. Once they reached Sparkle’s apartment, Julie wanted to do something special for her new friend. Later that day, Sparkle returned to Hello Subaru of Valencia to pick up her Subaru. As she entered the dealership, Julie greeted her with a warm smile. Julie handed Sparkle a card; inside was a $100 gift card to her favorite spot, Wolf Creek Restaurant. The gesture genuinely touched Sparkle and expressed her gratitude to everyone at Hello Subaru. Moments like this remind us that sometimes, the most beautiful and meaningful moments happen when we least expect them, in the most unexpected places.